Privacy Policy

1. Information We Collect

We collect information you provide and information needed to run orders.

• Account Information: Name, business name, mobile number, GSTIN, address, and email.
• Order Information: Products ordered, quantity, delivery address, invoices, and payment details.
• Device Information: Device ID, app usage data, IP address, and crash logs.
• Location Data: Delivery location, with your permission, to facilitate cement delivery.
• Communication: Call logs, WhatsApp, and SMS related to orders and support.

We do not collect sensitive personal data like Aadhaar, bank passwords, or OTPs.

2. How We Use Your Information

We use your data to operate the RG&SONS Retailer App and support your business orders.

• Process and deliver cement orders to your store.
• Generate invoices and manage payments.
• Provide customer support and order updates.
• Send notifications about price updates, stock, and offers.
• Improve app performance and prevent fraud.
• Comply with legal and tax requirements under Indian law.

3. Data Sharing

We do not sell your personal data. We may share data only with trusted parties when needed.

• Delivery partners to deliver orders to your location.
• Payment gateways to process transactions.
• Government authorities if required by law.
• Service providers like cloud hosting, SMS, and analytics under confidentiality agreements.

4. Data Security

We use reasonable security measures to protect your data. However, no app can guarantee 100% security. Please keep your login credentials confidential.

5. Data Retention

We keep your account and order data as long as your account is active, or as required for tax and legal compliance, typically 7 years.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 and IT Rules, you can contact us for privacy requests.

• Request access, correction, or deletion of your data.
• Withdraw consent for location or notifications.
• Contact us to close your account.

Email us at [email protected] for any requests.

7. Children

This app is for business users 18+ only. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy. The Last Updated date will change. Continued use means you accept the changes.

9. Contact Us

For questions about this Privacy Policy, contact RG&SONS.